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  • Chidozie Uzoezie

British Airways and American Airlines Partner to Enhance Customer Experience


British Airways and American Airlines have unveiled more details regarding plans to co-locate operations at John F. Kennedy International Airport’s (JFK) Terminal 8 beginning 1 December, 2022.


Enabled by a $400 million investment to redevelop, expand and enhance the terminal, the move will bring the Atlantic Joint Business partners closer together.


Jointly, the terminal investments and co-location will offer a more seamless customer experience while supporting the Port Authority of New York and New Jersey’s ambitious plan to transform JFK into a leading global airport.


American and British Airways were the first carriers to begin redevelopment efforts at JFK, breaking ground in Jan. 2020 on five new widebody gates, four new widebody hardstand parking positions, an enhanced baggage handling system, new customer amenities and expanded premium guest offerings — including approximately 130,000 square feet of new and renovated terminal space.


Tom Stevens, British Airways’ Director of Brand and Customer Experience said: “New York holds a special place in our heart as one of our most well-loved and important destinations. Our move to the redeveloped and expanded Terminal 8 will bring a range of benefits for our customers, including a better transfer experience, enabling them to travel to more than 30 destinations across the U.S., Caribbean and Latin America with American Airlines.


British Airways will remain in Terminal 7 until Dec. 1, 2022, and we have continued to invest in the experience for our customers, including our check-in area, concessions and lounges.”


Further elevating the premium guest experience


When complete later this year, premium customers traveling on both airlines and other oneworld partners will have access to a reimagined journey through JFK.


As customers arrive at Terminal 8, a co-branded premium check-in area providing personalized, concierge-style service for top-tier guests will replace American’s former Flagship First Check-In space. Thoughtfully designed architectural elements will also define an exclusive new check-in space for eligible business customers.


Once through security, three distinctive custom lounges combining the best of both brands will provide a refined, welcoming preflight experience for select guests based on cabin of travel and loyalty program status.


The expanded premium lounge offerings will incorporate seating for approximately 1,000 of American and British Airways’ most loyal customers. Each lounge has been designed with original high-end finishes — evoking a unique sense of space while elevating the experience and service offered to every guest.

While disruptions to the customer journey remain limited, American’s Flagship First Check-in at JFK is expected to close beginning Feb. 1 for construction. Premium customers traveling on eligible itineraries will be directed to temporary check-in counters located nearby.


All lounge spaces will remain open and operational through the duration of the redevelopment project. Following completion, the Concourse B Admirals Club will close. The Concourse C Admirals Club will continue to serve members, qualifying elite customers and those traveling on eligible itineraries.


Creating a seamless travel experience


As Atlantic Joint Business partners, American and British Airways offer the most flights and the most competitive schedule for customers traveling between New York and London compared to any other partnership — with up to 14 peak daily departures scheduled to operate between JFK and London Heathrow Airport (LHR) this summer.


When co-located, American and British Airways customers will be able to realize even more value from established reciprocal benefits while enjoying unprecedented flexibility and a truly seamless connecting experience when traveling across airlines.


Until operations are fully transitioned to Terminal 8 in December, British Airways will continue to provide a world-class experience for their customers at JFK’s Terminal 7.

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