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  • Chidozie Uzoezie

PaxEx: Air France Introduces Vocal Assistant Platforms

Air France is meeting the needs of its increasingly connected customers and elevating their experiences by offering them its services on different vocal assistant platforms.

Wherever they are in the world, Air France customers can now check the status of their flight, consult departure and arrival times and find out about the services available on board with the Google Assistant, available on smart speakers and compatible telephones.

“I want to know if my flight AF1234 is delayed", "I want to know about the services on board flight AF1234", "I want to know the departure terminal of flight AF1234” are some of the questions customers can ask using the Google Assistant. Similarly, Air France already offers these services with Alexa, Amazon’s virtual voice assistant.

Louis, the Air France chatbot, informs the company’s customers throughout their trip, in real-time, 24/7, on the Facebook instant messenger app.

Air France has 10 million fans and followers on social networks. The company is able to respond to up to 10,000 messages per day, in 9 languages, thanks to the combined expertise of its service agents and chatbots.

What’s more, on Messenger, customers now have access to a new payment system allowing them to book their tickets without leaving the app.

With 7 million downloads, the Air France app is evolving constantly and offers new features to assist customers during their trip.

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Comments (25)

Sep 21, 2022

We just booked our QATAR 🇶🇦 HÔTEL yesterday for 2 différent short stars of 2 nights and 3 nights for the Final… . Not exactly cheap but ok price for 4.5 Stars luxury and in Doha Center City! Thanks and Good Luck everyone! Vamos MEXICO!


Sep 30, 2022

Wow! Stunning! Hilton seems to be taking Africa by storm. Just a couple of years back, they opened the first ever in Eswatini.


Oct 24, 2022

Wonderful event and topics discussed, hopefully we see the manifestations in our African airline businesses in the nearest future. Kudos to you all.


Nov 10, 2022

Hi, I'm Lucy. Please how do I embark on my travel/ tour business. I am newbie and help..


Nov 18, 2022

Prices in the Sol T