Payment processes, chargebacks and refunds will be discussed at length in the first Travel Forward Online, a new imprint designed to bring a digitized Travel Forward experience to the desktops of the global travel tech community.

Five different Travel Forward Online events will take place over the next few months, ahead of the real-world conference, event and exhibition taking place at ExCeL London from Monday 2 November to Wednesday 4 November.

Each TF Online session will have clearly defined topics for consideration and will feature a keynote speaker, industry experts, panels and presentations.

The first takes place on Tuesday 14 July, under the title of “Paying for travel: the customer impact during and post the COVID-19 experience”. The conference begins at 9.30am and ends around 1pm.

One of the biggest pain points across the industry during the height of the outbreak was the B2B and B2C processes for supplier chargebacks and traveller refunds.

The scale of disruption to global travel put pressure on existing ways of doing business, while suppliers also needed to make sure they dealt with the current crisis in a way which prepared the ground for the post-COVID-19 reality.

To register for “Paying for travel: the customer impact during and post the COVID-19 experience”, click here.

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