top of page
Search
  • Chidozie Uzoezie

Delta's New Alessi Serviceware: Will Africa Get Some?


Delta airlines

In a move to further enhance the in-flight experience of its passengers, Delta Airlines, on 14 March, 2017, announced the introduction of one-of-a-kind Alessi-designed service ware at 30,000 feet.

The airline has partnered with a globally renowned design company Alessi to curate a modern, stylish and functional collection of service products and tableware.

Delta airlines

Created and inspired by six renowned designers, the Alessi for Delta products include flatware, crystal glassware, new bone china, stainless steel serving pieces, tabletop accessories such as napkin rings and salt and pepper shakers and trays.

According to Delta, the Alessi pieces will appear in its premium cabins, including Delta One and First Class from April 1, 2017 and in Delta Premium Select from late 2017.

That brings us to the pertinent question; will Delta bring the Alessi Service wares to Africa?

While they pay the most money on flight tickets and taxes, African passengers have been known to accuse international airlines of poor and discriminatory treatment including substandard on board products which are inferior to those on similar intercontinental services.

Delta is not left out in these bitter complaints by African air travellers. The airline currently flies from Atlanta and New York-JFK to a number of destinations in Africa including Lagos (Nigeria), Johannesburg, South Africa (via Dakar, Senegal) and Accra, (Ghana).

Delta's African passengers especially those travelling between Atlanta and Lagos, Nigeria, have been known to complain about delta's hard and soft products on the service including the equipment itself. It will be understandable if they view the promised Alessi service wares with a pinch of salt.

It is reassuring and encouraging, however, to know that Delta has been making very frantic effort to improve on its hard and soft products offerings on its African services. The effort has yielded some desired fruits.

In February, 2017, Delta’s Commercial Director for East and West Africa, Mr. Bobby Bryan, noted that as a global carrier, the airline listened to its international customers to shape the carrier’s product and services to offer what they wanted.

In showing commitment to Africa, Delta now offers African menus on their services between Africa and the United States. Additionally, Nigerian movies are currently being rolled out across its in-flight entertainment system which will be completed in April.

Delta airlines

Announcing the introduction of the Alessi serviceware, Allison Ausband, Delta’s Senior Vice President – In-Flight Service said “The Alessi for Delta collection is part of our continued investment in delivering a world class, global culinary experience that will elevate our customer inflight dining experience to new heights. At Delta we know that every aspect and detail of the travel experience matters, and partnering with Alessi allows us to bring an uncompromising level of elegance and service to the on-board experience.”

Expectedly, Delta's business class customers on African services are eagerly waiting for the promised world class, global culinary experience that will elevate their inflight dining experience to new heights.

Whether or not Delta will live up to its promise of serving its African menus to Africans on the much touted one-of-a-kind Alessi servicewares as from April 1 remains to be seen. Hopefully, they won't disappoint.

Chidozie Uzoezie is an aviation enthusiast, a frequent flyer, a freelance writer and a travel blogger. He is the editor and the publisher of The Afritraveller. He blogs and writes mostly about aviation, air travel and airlines products and services, especially with respect to passenger experience, #PaxEx. He is also the creator and the admin of the African Aviation Group on Facebook.

A4-print-explore the world with ethiopian-R-1022-compressed.jpg
SAT2.jpg
unnamed.jpg
SAA2.jpg
450 x 450.png
300x300 3rd AAF Annoucement Banner.jpg

 Featured Posts 

Comments (25)

Guest
Sep 21, 2022

We just booked our QATAR 🇶🇦 HÔTEL yesterday for 2 différent short stars of 2 nights and 3 nights for the Final… https://www.14sb.com/fifa-world-cup-hotels.html . Not exactly cheap but ok price for 4.5 Stars luxury and in Doha Center City! Thanks and Good Luck everyone! Vamos MEXICO!

Like

Guest
Sep 30, 2022

Wow! Stunning! Hilton seems to be taking Africa by storm. Just a couple of years back, they opened the first ever in Eswatini.

Like

kasarokcaesar
Oct 24, 2022

Wonderful event and topics discussed, hopefully we see the manifestations in our African airline businesses in the nearest future. Kudos to you all.

Like

Guest
Nov 10, 2022

Hi, I'm Lucy. Please how do I embark on my travel/ tour business. I am newbie and help..

Like

Guest
Nov 18, 2022

Prices in the Sol Torremolinos Don Pablo are the same than two weeks ago.

Like

Guest
Dec 04, 2022

Good location astounding but the staffs are rude and they make me wait so long for the service. They charge me more than what is on the website and did not refund me the manager is not helping with the issue


Like

Guest
Dec 15, 2022

WoW. Amazing Review. 👍

Like

Guest
Jan 07, 2023

I spent the holidays here, I don't know why but during the holidays their reception smells like a piss Id rather not spend my special occasions here

Like
Guest
Aug 07, 2023
Replying to

Where is here.

Like

Guest
Jan 27, 2023

Thank you for sharing such a detailed review about ethiopian airlines in your post. I am an avid traveller and keep reading flight reviews to assess the options available. Your review particularly drew my attention because you have shared so many pictures to capture every aspect of the flight experience. It is a very nice effort.


More Info : https://www.cleartrip.ae/flight-booking/ethiopian-air-airlines.html

Like

Guest
Feb 27, 2023

I am really tempted to book the next ethiopian airlines ticket and relive your journey. The pictures shared with the post also reflect that you truly enjoyed the travel. Great post! I also like the fact that you have covered nuances about the food and entertainment service through the pictures. It helps people know what to expect on their travel by this airline.


More Info : https://www.cleartrip.ae/flight-booking/ethiopian-air-airlines.html


Like
WAF  300 x 300.png
EAA24-web-banner-300x300.jpg

 Latest 

Join Our Subscribers

Thanks for subscribing!

bottom of page