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  • Chidozie Uzoezie

Scorecard: Delta Ranked No. 1 US Airline by Wall Street Journal


After a solid year of recovery and operational performance led by its employees, Delta Air Lines was named the Top U.S. Airline of 2021 by the Wall Street Journal in its annual airline scorecard rankings released Friday.


The Journal tracks seven important operations and customer metrics among nine U.S. airlines; after coming in second in 2020, Delta’s network performed No. 1 last year. Delta was also the top airline in the 2019 Middle Seat rankings by WSJ.


"As we climbed together to rebuild the airline in 2021, we stayed true to our brand promises of safety, reliability and cleanliness," said John Laughter, E.V.P. and Chief of Operations. "This achievement recognizes the incredible effort by our people to safely deliver reliable, on-time service while showing our customers the Delta Difference."

WSJ ranked airlines by objective metrics from industry performance and U.S. Department of Transportation data.


Delta ranked No. 1 overall and in five of the seven categories, including on-time arrivals, completion factor, preventing extreme delays and involuntary bumping, and lowest U.S. Department of Transportation complaints.


The full story and scorecard can be viewed on the Wall Street Journal website.


The Journal reported Delta’s network completion factor was ranked first among the nine airlines evaluated, canceling just .6% of all scheduled flights.


Delta Connection (No. 1 among regional competitors) contributed strongly to the airline’s performance throughout the year, setting a record with 218 days without a cancellation.


Delta mainline led its closest competitor in 2021 by nearly a full percentage point on completion factor, five points in on-time arrivals (AO), and nearly four points ahead in on-time departures (DO).

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Comments (25)

Convidado:
21 de set. de 2022

We just booked our QATAR 🇶🇦 HÔTEL yesterday for 2 différent short stars of 2 nights and 3 nights for the Final… https://www.14sb.com/fifa-world-cup-hotels.html . Not exactly cheap but ok price for 4.5 Stars luxury and in Doha Center City! Thanks and Good Luck everyone! Vamos MEXICO!

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Convidado:
30 de set. de 2022

Wow! Stunning! Hilton seems to be taking Africa by storm. Just a couple of years back, they opened the first ever in Eswatini.

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kasarokcaesar
24 de out. de 2022

Wonderful event and topics discussed, hopefully we see the manifestations in our African airline businesses in the nearest future. Kudos to you all.

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Convidado:
10 de nov. de 2022

Hi, I'm Lucy. Please how do I embark on my travel/ tour business. I am newbie and help..

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Convidado:
18 de nov. de 2022

Prices in the Sol Torremolinos Don Pablo are the same than two weeks ago.

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Convidado:
04 de dez. de 2022

Good location astounding but the staffs are rude and they make me wait so long for the service. They charge me more than what is on the website and did not refund me the manager is not helping with the issue


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Convidado:
15 de dez. de 2022

WoW. Amazing Review. 👍

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Convidado:
07 de jan. de 2023

I spent the holidays here, I don't know why but during the holidays their reception smells like a piss Id rather not spend my special occasions here

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Convidado:
07 de ago. de 2023
Respondendo a

Where is here.

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Convidado:
27 de jan. de 2023

Thank you for sharing such a detailed review about ethiopian airlines in your post. I am an avid traveller and keep reading flight reviews to assess the options available. Your review particularly drew my attention because you have shared so many pictures to capture every aspect of the flight experience. It is a very nice effort.


More Info : https://www.cleartrip.ae/flight-booking/ethiopian-air-airlines.html

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Convidado:
27 de fev. de 2023

I am really tempted to book the next ethiopian airlines ticket and relive your journey. The pictures shared with the post also reflect that you truly enjoyed the travel. Great post! I also like the fact that you have covered nuances about the food and entertainment service through the pictures. It helps people know what to expect on their travel by this airline.


More Info : https://www.cleartrip.ae/flight-booking/ethiopian-air-airlines.html


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