Delta Introduces New Travel Experiences and Product Names

As Delta looks ahead to the next 100 years of flight, we are updating the way you shop for flights – offering more choice and greater clarity, aiming to provide travel experiences that can be customized to your personal preferences.  

As part of this evolution, Delta is refreshing its product names and introducing booking experiences tailored to guests' travel needs and priorities.  

What’s changing?  

Starting May 15 for flights on or after Oct. 1, we’ll begin offering a combination of products and experiences that give you more choice and control over your journey than ever before.  

Delta’s seat products will now be classified into the following categories: Delta Main (formerly Main Cabin), Delta Comfort (formerly Delta Comfort+®), Delta First (Formerly First Class), Delta Premium Select, and Delta One.  

You'll no longer see “Basic Economy” – instead, that base-level fare class has been folded into Delta Main, which now includes three experience options allowing you to better tailor your journey: Basic, Classic and Extra. 

• Delta Main Basic (formerly Basic Economy): Our lowest-cost fare is the perfect entry point to travel with Delta. Delta Main Basic offers you the essentials, just as a Basic Economy ticket did before. You’ll enjoy the core Delta experience, with restrictions: seat assigned after check-in, Zone 8 boarding priority, cancellation with a fee for a partial eCredit, no mileage or MQDs earned for your trip, and no entry into Delta Sky Clubs (even with credentials).

• Delta Main Classic: For customers who want a little more – think MQD earn, 5 miles per dollar (excluding taxes), eCredit if you cancel, better boarding priority, same-day standby options, added flexibility to choose your seat – a Delta Main Classic option might be more appealing.

• Delta Main Extra: And customers who want even more – even higher boarding priority, base mileage earn at 7 miles per dollar (excluding taxes/fees), easy refundability back to your form of payment, plus same-day standby, as with Classic – can unlock those benefits with a Delta Main Extra fare.   

All other seat products will include “Classic” and “Extra” tiered experiences for greater choice and more customization. (In some markets, customers may be offered “Refundable” options in place of “Extra,” which will allow flexibility and trip cancellation for a refund at any time prior to departure.)

The new products and experiences are available via a modernized shopping layout on Delta.com and Fly Delta app—one that will allow you to see key fare attributes at a glance and compare experiences across fares.

New product experiences fly this fall  

Delta’s new branded seat products and experiences will begin flying October 1 for flights originating from the U.S. and Canada. That means if you’re purchasing a ticket between now and September 30 to fly between now and September 30, your booking and travel experiences will not change, though you may see the refreshed product names throughout your journey. 

If you’re purchasing a ticket to fly on or after October 1, your booking and travel journeys will now include the new branded products and related experiences.

New shopping experience, same Delta 

Of course, no matter what experience you choose—from Delta Main Basic to Delta One Extra, Delta is proud to offer the same thoughtful and caring service that is the hallmark of our brand. We know the warmth of Delta people is what truly sets our customer experience apart, and it will continue to do so—across every product and every experience, on every flight.     

For more information on Delta’s new shopping experience, including FAQs, please visit Delta.com/travelexperiences.