• Chidozie Uzoezie

The Wait is Over: Europe Gets it First Five Star Airline

The wait is over for Europe to get its first five star airline as Lufthansa on Monday received five-star certification from British aviation consulting specialist Skytrax.

The award has made Lufthansa the first airline outside Asia and one of the select group of now ten airlines that have been given this coveted rating.

The Skytrax jury has already been awarding five stars to Lufthansa First Class for years, now the entire airline has received the same certification.

For their ratings, Skytrax judges evaluate on the ground and in the air services including on board services, seat comfort, catering, security measures, in-flight entertainment, duty-free offers.

The consistency with which Lufthansa has forged ahead with the modernization of its product was a key consideration in the decision to award the fifth star status.

Lufthansa has comprehensively upgraded the cabins in First, Business, Premium Economy and Economy classes. It has also expanded its restaurant service from First Class to Business Class.

In addition to its airline ratings, Skytrax, a rating agency that specializes in aviation, also issues an annual ranking of the most popular airlines in the world.

Since the 1990s, Skytrax has been conducting passenger surveys regarding the quality of airlines and airports. In 1999, it first awarded certifications, of up to 5 stars. So far, only 10 airlines (out of which 9 are in Asia) have attained 5-star rating.


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