Our Arik Air flight from Lagos to London was originally supposed to depart at 12.55. After checking in, we were told that there would be a delay of about an hour.

Just after about an hour and a few minutes, a lady came to update us telling us that there would be further delays and she didn't really know when we would be leaving.

There was a lot of commotion and anger from the passengers at which she promised to do her best and while we waited we would be offered some refreshment (which never came!).

About 30 mins later we were told we could board the plane. We were quite bemused as we all knew that they only boarded us that quickly to get out of the promise to give us refreshments as they should have.

We all settled into our seats and sat there for another 1.5hrs with no explanations from anyone as to why there was still a delay. Passengers became agitated, angry and very upset.

We eventually left Lagos at 4pm and got to London around 9pm. The treatment of passengers on the flight was shabby and unprofessional to say the least, and I will never recommend Arik to anyone.

Originally reviewed by A Okonkwo on www.airlinequality.com