Flight from JFK to MMA. The check in staff were helpful and polite and we thought flying Arik would be a pleasant experience regardless of the bad reviews alas this was not the case.

The security briefing was uninspiring to say the least an airline of Ariks size should really use a video people had to move their heads and practically get out of their seats to see what the crew member was doing and the person with the script had trouble with reading it.

The inflight entertainment system didn't work and the staff didn't seem to care they were not apologetic or surprised it made me wonder when last it had worked.

The staff were very unprofessional not courtesy in the way the addressed customers they didn't offer any extra drinks or snacks for the duration of the flight until they served breakfast.

The food was unappealing and small in size. Overall Arik was a great disappointment and I will never fly them long haul again.

Reviewed by Joan Amos on airlinequality.com