Lufthansa Group Optimizes Travel Experience with Digital Functions

Just in time for the summer, Lufthansa Group Airlines has further optimized the travel experience for its passengers with additional digital functions. The Lufthansa Group app, which has been named the best airline app worldwide, serves as a digital companion throughout the entire journey, from booking to arrival and beyond.

"We are there for our customers and provide them with an all-round service throughout their flight – supported by digital functions. For example, our guests can now plan their trip even more easily and flexibly and count on comprehensive support in the event of last-minute changes," emphasizes Dieter Vranckx, Chief Commercial Officer of the Lufthansa Group.

“I particularly recommend that our passengers create a Travel ID profile. This offers them many advantages and helps to make their journey even more comfortable. With the new digital services, we offer them an optimized travel experience and support them at every stage of their journey.”

The digital innovations at a glance:

The Lufthansa Group app now includes even more functions that increase the travel comfort of all passengers. Lufthansa Group customers can now enjoy new, innovative tools, especially when preparing for their trip, starting with a significantly faster flight search and a smoother booking experience.

In this context, customers are recommended to install the Lufthansa Group Airlines app and create a Travel ID profile. The Travel ID helps to make travel easier: among other things, it is possible to integrate travel documents and save personal data for future and past bookings.

Further services will follow gradually. In addition, the Travel ID provides travelers with personalized information and suggested solutions should their original travel plans change unexpectedly. More than 15 million customers have already created a digital profile.

To make traveling to the USA even more relaxed, the ESTA travel authorization is now already checked during online check-in – and the app's passport scan has also been further improved. In addition, the passport is simply and conveniently loaded into the app during check-in.

This data is also checked in the process. The website also offers a new service with information on entry guidelines and passport or visa requirements for international travel, stored in the Travel ID.

Status, Business and First Class guests can use the app to quickly and conveniently find their preferred Lufthansa Group lounge nearby – whether in Frankfurt, New York, or Rio de Janeiro.

In addition, digital menu cards and e-journals are available to travelers before the flight. Finally, the booking confirmation has also been revised and now appears in a new look.