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  • Chidozie Uzoezie

Kenya Airways Unveils New Inflight Dining Experience

To enhance the onboard of experience of passengers, Kenya Airways has unveiled a new inflight dining experience in its Business Class and Economy Class cabins for specific long and medium haul flights.

The revamped in-flight experience includes a new menu as well as a new plating service for business class and tray service for economy class. The new menu will include meals made from sustainably locally sourced ingredients.

The revamped culinary experience is designed within the airline’s strategy to enhance its customer service delivery and offering across all touch points through its personalised culinary experiences that reflect African authenticity, hospitality, and simplicity.

The new experience has been carefully crafted from customer feedback in mind, years of research and testing to ensure it is responsive to customers' needs and expectations.

Kenya Airways will introduce an improved menu and plating service for business class passengers on four long haul international flights specifically Paris, Amsterdam, New York, and London.

The new service and menu will debut on the flight to Paris on 1st May and will be subsequently rolled out to the other three routes within the month.

Speaking on the launch of the new inflightservice, Allan Kilavuka, Kenya Airways Group Chief Executive Officer, and MD stated: “Kenya Airways positions itself as the customer-centric carrier championing the African culture and we are delighted to launch our inflight menu and offering.

Our approach is designed to continue to provide guests with a highly personalised and bespoke service tailored to ensure our guests have a memorable culinary experience while travelling with us. We will continue to innovate and improve our services to ensure our customers experience the highest level of customer service.”

Plating service involves the introduction of table service with hot meals plated on board in the galleys by crew trained by 5-star chefs for flights above 7 hours. The meals will move from the signature rectangular casseroles lined on a rectangular base plate to a proper round dinner plates.

For Economy Class international passengers, Kenya Airways will introduce the tray service to replace the existing box service and an addition of an extra meal offer of a starter for hot meals and yogurt for breakfast.

The tray service will debut on 3rd July 2023 on Dubai and Mumbai flights and will be later rolled out on flights to West Africa, Central Africa, Southern Africa and then East Africa.

Kenya Airways will also introduce additional seat comfort for long haul flights through a mattress service for Business Class seats on flights to Paris, Amsterdam, New York, London and Guangzhou.

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Comments (19)

Sep 21, 2022

We just booked our QATAR 🇶🇦 HÔTEL yesterday for 2 différent short stars of 2 nights and 3 nights for the Final… . Not exactly cheap but ok price for 4.5 Stars luxury and in Doha Center City! Thanks and Good Luck everyone! Vamos MEXICO!


Sep 30, 2022

Wow! Stunning! Hilton seems to be taking Africa by storm. Just a couple of years back, they opened the first ever in Eswatini.


Oct 24, 2022

Wonderful event and topics discussed, hopefully we see the manifestations in our African airline businesses in the nearest future. Kudos to you all.


Nov 10, 2022

Hi, I'm Lucy. Please how do I embark on my travel/ tour business. I am newbie and help..


Nov 18, 2022

Prices in the Sol Torremolinos Don Pablo are the same than two weeks ago.


Dec 04, 2022

Good location astounding but the staffs are rude and they make me wait so long for the service. They charge me more than what is on the website and did not refund me the manager is not helping with the issue


Dec 15, 2022

WoW. Amazing Review. 👍


Jan 07

I spent the holidays here, I don't know why but during the holidays their reception smells like a piss Id rather not spend my special occasions here

Aug 07
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