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Emirates Crowned World Class Airline at APEX Official Airline Ratings


Emirates has been named World Class Airline at The APEX Official Airline Ratings™ awards, becoming one of the first airlines to be recognized in this new award category that stands at the pinnacle of all APEX Passenger Choice awards.

In addition, Emirates was renewed as Five Star Airline by APEX, and clinched its fourth APEX Passenger Choice Award® for Best Entertainment at the APEX/IFSA Awards ceremony, the industry’s largest in-person event of the year.

Developed in conjunction with Yates and Partners, the new “World Class Airline” award is unique in considering not only an airline’s services and products, but also its health and safety, and sustainability efforts – reflecting the expectations of today’s customers and key focus areas for the airline industry.

Like all APEX awards, the “World Class Airline” accolade was based on independently verified and audited ratings from over a million air travellers.


The APEX Official Airline Ratings™ is the first rating program in the world to score airlines entirely based on certified passenger feedback. As part of this program, airlines are segregated in four categories; Global Airlines; Major Airlines; Regional Airlines and Low Cost Carriers.

In partnership with TripIt® from Concur®, the world’s highest-rated travel-organizing app, the industry-first award category is based on neutral, third-party passenger feedback.


More than one million flights across nearly 600 airlines worldwide have been rated by passengers and independently certified by a professional external auditing company.

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