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  • Chidozie Uzoezie

COVID-19: United and CDC Partner on Contact Tracing

United Airlines has entered into a partnership with the Centers for Disease Control and Prevention (CDC) to collect customer contact information for all international and domestic flights.

During the check-in process, United customers will be prompted to voluntarily opt-in and provide contact information such as an email address, phone numbers and an address of where they will be once they reach their destination, details that were previously difficult for the CDC to obtain in real-time.

This effort represents the airline industry's most comprehensive public health contact information collection program to date and the immediate access to the data will better support the CDC's efforts to curb the spread of COVID-19 in the United States and around the world.

United's program will roll out in phases beginning this week with the voluntary collection of information for all international arrivals. In the weeks ahead, the airline will phase in domestic and international outbound departures.

Customers can opt-in and participate in this effort using United's mobile app, at or at the airport.

Throughout the pandemic, United has taken an industry-leading approach to health and safety to create and implement measures to keep our customers and employees safe, including COVID-19 testing programs, innovative technology solutions and industry-leading cleaning and safety initiatives.

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