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  • Chidozie Uzoezie

Again, Etihad Airways Earns Five-Star Rating at Apex Awards


Etihad Airways has been rated as a Five-Star Global Airline by the Airline Passenger Experience Association (APEX) for the third consecutive year. The rating recognises the airline’s excellence and was announced on 20 September at the APEX Awards Ceremony in Long Beach, California.


The APEX Five Star Airline Awards were created based on neutral, third-party passenger feedback and insights gathered in partnership with TripIt® from Concur®, the world’s highest-rated travel-organising app. For the 2024 Awards, nearly one million flights were rated by passengers across more than 600 airlines from around the world using a five-star scale. The awards are independently certified by a professional external auditing company.


Commenting on the recognition from APEX, Antonoaldo Neves, Chief Executive Officer, Etihad, said: “Our guests are at the heart of all we do, and we are immensely proud to retain our Five-Star rating for the third year in a row, thanks to their ratings and feedback. We strive to deliver world-class service for our guests, inspired by the traditional Emirati hospitality of our home in Abu Dhabi, and we will continue to push the boundaries of the industry even higher.”


The recognition comes as Etihad prepares to launch three new destinations, with flights to Dusseldorf launching on 28 September, Copenhagen on 29 September and Osaka on 1 October. Additionally, Etihad’s network expansion has included increasing flight frequencies across a number of routes across Europe and Asia making travel even more convenient.


Etihad’s award-winning guest experience offers the highest standards of service and hospitality regardless of the cabin, whether a guest chooses to fly in The Residence, Etihad’s unique three-room suite on the Airbus A380, or in First, Business or Economy cabins across the fleet.


In Business class, guests will experience Etihad’s collaboration with Armani/Casa which features a range of dining and glassware designed with celebrated designer Giorgio Armani. The collection also offers luxurious bedding with a jointly branded blanket, pillow and bolster cushion that unfolds into a mattress topper for Etihad’s fully flat bed.


Recently awarded as Best Economy Class in the Business Traveller Middle East Awards, Etihad Economy’s superior in-flight cuisine is served on unique dining equipment which was designed with sustainability and an elevated guest experience as core priorities.


The dining equipment is fully reusable to reduce waste and is produced using a fully-closed loop recycling system which creates a circular economy. The dining ware is embossed with Etihad’s signature style further elevating the guest experience.

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Comments (25)

Guest
Sep 21, 2022

We just booked our QATAR 🇶🇦 HÔTEL yesterday for 2 différent short stars of 2 nights and 3 nights for the Final… https://www.14sb.com/fifa-world-cup-hotels.html . Not exactly cheap but ok price for 4.5 Stars luxury and in Doha Center City! Thanks and Good Luck everyone! Vamos MEXICO!

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Guest
Sep 30, 2022

Wow! Stunning! Hilton seems to be taking Africa by storm. Just a couple of years back, they opened the first ever in Eswatini.

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kasarokcaesar
Oct 24, 2022

Wonderful event and topics discussed, hopefully we see the manifestations in our African airline businesses in the nearest future. Kudos to you all.

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Guest
Nov 10, 2022

Hi, I'm Lucy. Please how do I embark on my travel/ tour business. I am newbie and help..

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Guest
Nov 18, 2022

Prices in the Sol Torremolinos Don Pablo are the same than two weeks ago.

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Guest
Dec 04, 2022

Good location astounding but the staffs are rude and they make me wait so long for the service. They charge me more than what is on the website and did not refund me the manager is not helping with the issue


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Guest
Dec 15, 2022

WoW. Amazing Review. 👍

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Guest
Jan 07, 2023

I spent the holidays here, I don't know why but during the holidays their reception smells like a piss Id rather not spend my special occasions here

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Guest
Aug 07, 2023
Replying to

Where is here.

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Guest
Jan 27, 2023

Thank you for sharing such a detailed review about ethiopian airlines in your post. I am an avid traveller and keep reading flight reviews to assess the options available. Your review particularly drew my attention because you have shared so many pictures to capture every aspect of the flight experience. It is a very nice effort.


More Info : https://www.cleartrip.ae/flight-booking/ethiopian-air-airlines.html

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Guest
Feb 27, 2023

I am really tempted to book the next ethiopian airlines ticket and relive your journey. The pictures shared with the post also reflect that you truly enjoyed the travel. Great post! I also like the fact that you have covered nuances about the food and entertainment service through the pictures. It helps people know what to expect on their travel by this airline.


More Info : https://www.cleartrip.ae/flight-booking/ethiopian-air-airlines.html


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