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  • Chidozie Uzoezie

Ethiopian Airlines Welcomes Back Customers with Safety Measures

As airlines around the world resume scheduled flights following the relaxation of COVID-19 travel restrictions, Ethiopian Airlines has put measures in place to ensure the health and safety of its customers and staff.

Customers are advised to check travel restrictions of destination countries prior to arriving at the airport for a flight. Except children under the age of 2, all customers must keep their face masks on throughout their journey.

All customer-facing staff will wear Personal Protective Equipment (PPEs) including those at ticket offices, airport and lounge staff, as well as cabin crew.

At the Airport:

To ensure adequate social distancing, markings are placed through-out the terminal building and hand sanitizers will be available for use. Temperature checks will also be conducted.

Passengers must check in their cabin baggage. They’re allowed to bring on board only essential items such as laptops, handbags, briefcases, and baby items.

All Ethiopian aircraft are thoroughly cleaned and disinfected prior to departure from the hub, and at turnaround stations. All checked-in bags will be sanitized before being loaded onto the aircraft.

To reduce contact between customers, boarding will be done in an orderly manner by seat-rows starting from the back of the aircraft towards the front.

Customers feeling unwell are strongly encouraged not to travel at this time. Unwell customers will not be allowed to enter the airport and will be denied boarding a flight.


In-flight meal service has been adjusted to minimize contact. Items such as magazines, menu cards and other reading materials will no longer be available until further notice.

Business class passengers will receive complimentary hygiene kits that include masks, antibacterial wipes, and hand sanitizer. In the Economy class, the hygiene kits will be available on demand.

Comfort items such as pillows, blankets, headphones, and toys will be hygienically sealed while lavatories will be sanitized frequently during flight.

At the lounges:

At the Lounge, physical distancing will be practiced in all Ethiopian owned and operated lounges. Hand sanitizers will be available for use.

To minimize contact, meal and drink will be self-service in the lounges. Cutlery is sterilized before each use.


Customers holding tickets purchased before August 31, 2020 and valid for travel until September 30, 2020 can rest assured that their tickets will be valid until 31 December 2021.

Customers who have exchanged their tickets for vouchers can utilize the vouchers within one year. Ethiopian Airlines website and Global Contact Center (GCC) are optimized to handle such requests.

Customers are kindly requested to satisfy destination entry requirements such as health certificates and fill health declaration forms if required. Up to date destination entry requirements can be found on

As more countries continue to open their borders and relax travel restrictions, Ethiopian Airlines will increase flight frequencies to accommodate the increase in demand.

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Comments (25)

Sep 21, 2022

We just booked our QATAR 🇶🇦 HÔTEL yesterday for 2 différent short stars of 2 nights and 3 nights for the Final… . Not exactly cheap but ok price for 4.5 Stars luxury and in Doha Center City! Thanks and Good Luck everyone! Vamos MEXICO!


Sep 30, 2022

Wow! Stunning! Hilton seems to be taking Africa by storm. Just a couple of years back, they opened the first ever in Eswatini.


Oct 24, 2022

Wonderful event and topics discussed, hopefully we see the manifestations in our African airline businesses in the nearest future. Kudos to you all.


Nov 10, 2022

Hi, I'm Lucy. Please how do I embark on my travel/ tour business. I am newbie and help..


Nov 18, 2022

Prices in the Sol Torremolinos Don Pablo are the same than two weeks ago.


Dec 04, 2022

Good location astounding but the staffs are rude and they make me wait so long for the service. They charge me more than what is on the website and did not refund me the manager is not helping with the issue


Dec 15, 2022

WoW. Amazing Review. 👍


Jan 07, 2023

I spent the holidays here, I don't know why but during the holidays their reception smells like a piss Id rather not spend my special occasions here

Aug 07, 2023
Replying to

Where is here.


Jan 27, 2023

Thank you for sharing such a detailed review about ethiopian airlines in your post. I am an avid traveller and keep reading flight reviews to assess the options available. Your review particularly drew my attention because you have shared so many pictures to capture every aspect of the flight experience. It is a very nice effort.

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Feb 27, 2023

I am really tempted to book the next ethiopian airlines ticket and relive your journey. The pictures shared with the post also reflect that you truly enjoyed the travel. Great post! I also like the fact that you have covered nuances about the food and entertainment service through the pictures. It helps people know what to expect on their travel by this airline.

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