Hilton and Mayo Clinic Partner to Elevate Guests Experience
In a first for the hospitality business, Hilton will launch a new program to deliver an industry-defining standard of cleanliness and disinfection in Hilton properties around the world.
Hilton will collaborate with RB, maker of Lysol and Dettol, and consult with Mayo Clinic to develop elevated processes and Team Member training to help Hilton guests enjoy an even cleaner and safer stay from check-in to check-out.
Hilton CleanStay with Lysol protection will be a rigorous system that incorporates RB’s trusted know-how and scientific approach to cleaning practices and product offerings.
Experts from Mayo Clinic’s Infection Prevention and Control team will advise and assist in enhancing Hilton’s cleaning and disinfection protocols.
With CleanStay, guests can experience peace of mind in their rooms, restaurants, fitness rooms and in other public spaces when they stay at any of Hilton Hotel’s 18 brands.
The initiative will create a focus on cleanliness that will be visible to guests throughout their entire stay – in their guest rooms, restaurants, fitness rooms and in other public spaces.
Medical experts from the Mayo Clinic COVID-19 Response Team will also advise on new technologies and approaches, assist in training development, and create a rigorous quality assurance program.
While full details for the program will be announced soon, hotel brand standards under consideration include Hilton CleanStay Room Seal, 10 High-Touch, Deep Clean Areas, and De-clutter Paper Amenities
Other standards being considered are Focus on Fitness Centers, Clean and Clean Again, Guest-Accessible Disinfecting Wipes, Contactless Check-In, and Innovative Disinfection Technologies.