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Milestone: Emirates Mobile App Hits 20 Million Downloads


As the race for “share of mobile” continues, Emirates marks a major milestone with 20 million downloads of its mobile app on the back of a strong mobile and digital strategy that has led to solid consumer uptake particularly in Africa, GCC and Asia.

Catering to its global customer base, the Emirates app is available in more languages than any other airline app in the world, with full features set in 19 languages including Arabic and Mandarin.

Available on Apple Store, Google Play Store and most recently the Huawei AppGallery, it is amongst the highest rated airline apps in the world.

Innovative feature and functions launched on the Emirates app in the past 18 months include:

  • The ability to create a personalized ice playlist via Emirates app and to synchronize it with the airline’s system on-board

  • The ability to preview the seat and the overall onboard product before travelling via 3D cabin models

  • The ability to bid on tickets for highly-sought after sports and cultural events sponsored by Emirates around the world, using Emirates Skywards points

  • The ability to navigate through Emirates’ hub, Dubai International airport, and easily find your way to the gate

In addition to features and functions, Emirates has also prioritized the improvement of site speed, as it is a major determinant of customer satisfaction with their online experiences.

According to https://www.webpagetest.org/, Emirates.com is now among the fastest airline websites globally, in particular when accessed via a mobile device on 3G and 4G.

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