APEX Awards: Turkish Airlines Named 2020 Five Star Global Airline
Turkish Airlines was named a “2020 Five Star Global Airline” by APEX (Airline Passenger Experience Association), one of the world’s most trusted and prominent aviation organizations.
The airlines’ commitment to passenger satisfaction and providing top class service above the clouds were ratified by APEX.
Travel industry experts met at the Los Angeles Convention Centre on September 9 for the APEX/IFSA Awards where the APEX Official Airline Ratings were announced. Passengers rated over a million flights of almost 600 airlines around the world between July 2018 and June 2019.
Categories were judged on a five star scale in five sub categories: seat comfort, cabin service, food and beverage, entertainment, and Wi-Fi. After the feedback was reviewed, flag carrier was awarded a five star average for the third successive time.
APEX distinguishes itself as the first rating program that solely relies on the passenger feedback on subcategories such as service, entertainment, seat comfort and Wi-Fi during its review process.