• Chidozie Uzoezie

South African Airways Improves Through-Check Across Brand

To further enhance the passenger experience of its customers, South African Airways (SAA) has improved through-checks across the SA Brand.

SA codeshare customers travelling on multiple sectors will be able to through-check their baggage to the final destination when booked on the SA code all the way, connecting between Mango, SAA and other codeshare partner operated flights.

The Mango codeshare now joins SAA’s other partner airlines, SA Express and SA Airlink which operate on the “SA” code, to allow customers to through-check baggage when their journey originates anywhere in South Africa.

Customers will be able to through-check all the way from Durban-Johannesburg-Frankfurt-Stockholm when travelling on the SA code on a Mango operated flight from Durban to Johannesburg, then on an SAA operated flight from Johannesburg to Frankfurt and further on the SA code on a Lufthansa operated flight from Frankfurt to Stockholm.

All international arriving customers, with their final destination in South Africa, still need to collect their baggage at the first port of entry as per customs regulations.

However, SA coded customers can make use of the conveniently located SAA and Mango re-check facility at the international arrivals hall for their onward domestic connections.

This latest customer service offering, reinforces seamless connectivity for our customers across the South African Airways brand.

#SouthAfricanAirways #PaxEx

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