Arik Air Explains Delay in Arrival of London Baggage
Over the past three days, Arik Air has been using a Boeing 737-800 to operate the Lagos-London Heathrow service due to maintenance on the usual A330-200 aircraft on the route.
In order to avoid cancellation of the Lagos-London Heathrow flights, an alternative B737-800 aircraft had to be allocated on the route to minimize the inconvenience to booked passengers.
In a statement Arik Air said "The airline was constrained in capacity from a wide-body A330-200 aircraft to a narrow-body B737-800 aircraft and thus had to leave some of the passengers’ baggage behind in London.
Passengers were, however, duly informed of this capacity restriction at the check-in desk at London Heathrow Airport and were advised of the possibility that some of their baggage will have to be sent on subsequent flights as per space availability.
Arik Air offers the most generous in-cabin and checked in baggage allowance on the route and due to capacity restrictions on the smaller B737-800 aircraft, the airline has had to drop some of the baggage in order to accommodate maximum number of passengers."
While regretting any inconvenience this development may have caused its esteemed guests, Arik Air has assured the affected passengers that all the backlog of their baggage would arrive in Lagos on Tuesday and Wednesday, December 6 and 7, 2016 respectively.
Arik Air also appealed to their guests to show some understanding and not to resort to damaging of the airline’s properties and disruption of operations.