92% Of Nigerians Dissatisfied With Airport Experience - Survey
Research conducted by local travel booking website Travelstart has revealed the grim state of affairs at Nigerian airports.
The research, which was conducted by way of a survey designed to gauge public sentiment around Nigeria’s airports, posed questions to more than 500 frequent business and leisure travellers.
Murtala Muhammed International Airport was a forerunner in negative sentiment with 77% of the survey respondents citing Lagos as the airport they travel through most regularly.
Survey respondents ranked a lack of facilities (59%), general conduct of officers of the force such as Immigration, Port Health, Customs (57%) and careless handling of luggage (44%) as the top pain points of travelling through our airports.
Shockingly, 70% of survey respondents say they have experienced problems with their luggage either being “searched or rummaged through” at a Nigerian airport; most of these incidents occurring at Lagos (LOS), Abuja (ABV), Port Harcourt (PHC) and Kano (KAN).
The survey determined that 92% of Nigerians feel the airport experience as a whole does not measure up to an acceptable standard.
Read the whhole report here.