Lufthansa and Fraport have introduced increased hygiene standards at Frankfurt Airport to ensure that the start of the summer holiday season is marked by a feeling of security.
Before the flight
Lufthansa offers its customers extensive information before departure. For example, via the lufthansa.com website, guests can pull up information on the current flight schedule, flexible options for travel arrangements
At Frankfurt Airport
Wearing a facemask is mandatory in the terminal facilities at Frankfurt Airport. All waiting areas offer floor markings to ensure a minimum distance of 1.5 meters. Only every second seat can be used in the waiting areas
At the security control
In order to make the security check as simple and fast as possible, guests are still being asked to take only one piece of hand luggage on board. Additional luggage and all liquids over 100 millilitres must be checked in advance
Boarding is by groups and through quick-boarding gates where passengers can themselves display their boarding card. Wearing face protection is mandatory during boarding, on board and during disembarkation from the aircraft.
The wearing of a facial covering is obligatory for both passengers and crew during the entire flight. On entering the cabin, each guest is given a personal disinfecting wipe.
Lufthansa has removed all reusable and non-safety relevant paper products on board to further reduce the very low risk of infection.
On short and medium haul routes, Economy class passengers will receive a water bottle while Business Class passengers will receive the usual range of meals. On long-haul flights, the normal range of drinks is offered to guests in all classes.
On arrival in Frankfurt
Lufthansa flights are now stationed at building positions in Frankfurt to avoid bus transfers. Where this is not possible, twice as many buses are used.
When disembarking, Lufthansa staff ensure that the process runs in an orderly fashion and intervene if necessary to avoid an accumulation of passengers.