To prevent the further spread of the COVID-19, KLM has made it compulsory for passengers to wear face masks during boarding and on board flights. This took effect from Monday 11 May, 2020.
Passengers who do not wear adequate facial protection/mouth masks may be refused boarding at the gate. Children under 10 years of age are excluded from the measure.
Passengers must ensure that they carry the required facial protection with them. Cabin crew will of course also wear facial protection. For the time being, this measure applies until 31 August 2020.
Facial protection refers to non-medical face masks and to surgical face masks. The mask has to be large enough to cover the wearer's entire nose and mouth.
The obligation to wear facial protection is part of safety measures to combat the global COVID-19 pandemic. Others include frequent and deep cleaning of aircraft and social distancing.
The risk of contamination on board aircraft is low. Modern aircraft are equipped with High Efficiency Particulate Air (HEPA) filters, which provide clean, high-quality cabin air with a high degree of air circulation.