Delta Air Lines and Joint Cooperation Agreement partner Aeromexico are focused on providing their customers with a consistent experience when traveling between the two airlines.
Over 3.2 million Delta and Aeromexico customers connect across the transborder network every year and creating a truly seamless journey is paramount.
By looking at all aspects of the customer journey together, and using technology to enhance the digital experience, the two airlines have established a foundation to benefit their shared customers by aligning products, polices and services.
What’s coming for customers in 2020
Seamless check-in capability through the airline’s websites and apps
Improved bag tracking technology
Pre-flight communications highlighting the partner’s flight experience, so customers know what to expect when traveling with both airlines.
Expanded Corporate Priority benefit
The airlines will also be working together to better understand customer satisfaction through joint post-travel surveys, which will be introduced this month. This feedback will drive future investment in technology and products for the benefit of customers as well as support the airlines’ focus on decreasing customer complaints.
Delta Air Lines and Aeromexico have a long history of working together. They launched their first codeshare in 1994 and launched their joint cooperation agreement in May 2017.