Qatar Airways has won big, scooping three out of five global accolades in the 2020 Airline Passenger Experience Association’s (APEX) Passenger Choice Awards, at the APEX/IFSA Awards Ceremony held in Los Angeles on Monday 9 September 2019.
The multi award-winning airline scooped the top global titles for ‘Best Seat Comfort’, ‘Best Cabin Service’ and ‘Best Food & Beverage’, as well as being named a ‘2020 Five Star Global Airline’ in the APEX Official Airline Ratings™ as voted by passengers using the world’s highest-rated travel app, TripIt®.
In June, the airline also set a new record for a single airline in a region after winning four out of six regional Passenger Choice Awards in the Middle East, including ‘Best Overall Carrier in the Middle East’; ‘Best Cabin Service in the Middle East’; ‘Best Food & Beverage in the Middle East’; and ‘Best Seat Comfort in the Middle East’.
The APEX Passenger Choice Awards and APEX Official Airline Ratings™ are based on passenger feedback gathered through APEX’s partnership with TripIt® from Concur®, the world’s highest-rated travel-organising app.
Using a five-star scale, more than one million flights are rated by passengers across nearly 600 airlines from around the world from 1 July 2018 to 30 June 2019.