South African Airways (SAA) has claimed the Skytrax award for Best Airline Staff Service in Africa for the seventh time, reaffirming its vision as the leading airline on the African continent.
The airline also won awards for Best Cabin Crew in Africa 2019; Best Airline Cabin Cleanliness in Africa 2019, and Best Business Class Lounge in Africa 2019.
The Best Airline Staff Service award recognizes service excellence across the entire spectrum of front-line customer service touch points. The award covers South African Airways’ staff service for both airport and on-board experience.
Customer satisfaction scoring evaluates all aspects of staff service efficiency, friendliness and service hospitality, staff language skills and overall quality consistency for the airline's staff.
The past weekend SAA was also named the Coolest Domestic Airline at the Sunday Times Gen Next Awards, which is the leading barometer of youth sentiment in South Africa.
The airline’s in-flight magazine, Sawubona, in early June won the award for Africa’s Leading In-Flight Magazine at the World Travel Awards™ (WTA) for the fifth year in a row.