PaxEx: Etihad Airways and No1 Lounges Launch ‘The House’

October 3, 2018


To elevate customer experience a step higher, Etihad Airways has launched a contemporary airport lounge brand in partnership with No1 Lounges.


To be known as 'The House', the project is the result of a unique collaboration between the airline and the award-winning lounge provider, which will operate the new brand. 


The project begins at London Heathrow, where Etihad Airways' lounge will be rebranded 'The House, home of Etihad Airways and other leading airlines'. The scope of the new lounge brand may be expanded to include other lounges.


No1 Lounges has worked closely with Etihad Airways to create a bold, contemporary and aspirational experience which will continue to deliver and exceed the service, hospitality and interior design expectations of the airline's discerning customers.


Complimentary entry will continue to be offered to Etihad Airways Business Class and First Class customers, and to those travelling in The Residence.


Gold and Platinum members of Etihad Guest frequent flyer programme and Business Class and First Class travellers on codeshare flights operated by Etihad Airways will also eligible for access.


The airline will also offer paid-for access to The House for Economy Class travellers. The lounge will continue to be used by premium passengers of a small number of other airlines and will be available for purchase by passengers of other airlines.


Guests will enjoy a new, white-linen dining experience and more extensive bar service, including freshly squeezed juices and smoothies, world coffees and a more sophisticated wine list. 


Over the next year, the lounge will be reconfigured to include new lounge areas, bar, dining room, and reading room, as well as upgraded showers and prayer rooms. The new bar will also offer a comprehensive cocktail and mocktail list.

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