Customer Data Theft: British Airways Commences Investigations

September 9, 2018

 

British Airways says it is investigating, as a matter of urgency, the theft of customer data from its website, ba.com and the airline’s mobile app. 

From August 21 2018 until September 5 2018 inclusive, the personal and financial details of customers making bookings on ba.com and the airline’s app were compromised, the airline said.

According to British Airways, the stolen customers' data did not include travel or passport details.

British Airways says, although, it has notified the police and relevant authorities, the breach has been resolved and its website is working normally.

British Airways is communicating with affected customers and advises any customers who believe they may have been affected by this incident to contact their banks or credit card providers.

Alex Cruz, British Airways’ Chairman and Chief Executive said “We are deeply sorry for the disruption that this criminal activity has caused. We take the protection of our customers’ data very seriously.”

According to the statement, British Airways will provide further updates when appropriate.

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