PaxEx: KLM to Launch New Economy Class Service

June 21, 2018

 

To further enhance customer experience, KLM Royal Dutch Airlines will begin offering new Economy Class service concept on intercontinental flights with effect from 1 July 2018.

 

At the start of an intercontinental flight, Economy Class passengers will receive a bottle of water, a refreshing towel and earphones, which means they can immediately get set for their journey.

 

After this welcome service, passengers will be offered an extended choice of meals on flights originating from Amsterdam Schiphol Airport.

 

On intercontinental daytime flights out of Amsterdam, the new meal service will include a choice of warm dishes, a large, well-filled salad, and a dessert.

 

On medium-range and longer intercontinental flights the selection of snacks will be extended with ice-creams, sweets, and savoury snacks. Passengers can also collect snacks in the galley.

 

The new service will be introduced on 9 destinations including Bonaire (via Aruba), Entebbe (via Kigali), Fortaleza, Osaka, Hong Kong, Vancouver, Seoul, Rio de Janeiro and Houston.

 

From the start of winter schedule on 28 October, 2018, the new service will be available on all the airline's intercontinental flights. 

 

The overall service will be adjusted per zone, so that it best coincides with the biorhythms of passengers. 

 

The new intercontinental Economy Class concept has also been devised with sustainability in mind. The new trays and cutlery are lighter than before, which helps to reduce CO2 emissions.

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