This is the first time I've been compelled to rate an airline. I only have positive things to say about Ethiopian Airlines. The service from the beginning was excellent from the staff.
The boarding process was a little chaotic, but I feel that it was more due to the airports rather than the airline. Upon boarding, all passengers were provided with a small care package of socks, eye mask, and ear plugs, which were a godsend to get some sleep.
The food served onboard was excellent, I was served 3 meals and 2 snacks during my flight from Toronto to Addis Ababa. The movie selection was great, and I managed to stay entertained for the entire 13 hour flight.
The plane itself was starting to show minor wear and tear, but nothing too terrible. The lavatories were kept very clean by the flight attendants.
I had a much better experience with Ethiopian Air versus with the domestic US/Canada airlines. I would definitely travel with them again. Well done, to the entire team!
Originally reviewed by L Yen on airlinequality.com