From an airplane 30,000 feet in the air, a text message pops up on a smart phone on the ground. "Looks like my flight is arriving ahead of schedule," the message reads. "Should be ready for pickup 15 minutes early."
Beginning Oct. 1, Delta Air Lines will become the first U.S. global carrier to offer free mobile messaging, providing more customers access to free messaging than any other carrier. The airline will also have the most aircraft enabled with free messaging.
This new, complimentary capability will enable customers to stay fully connected with those on the ground and exchange real time messages in flight with friends, families, colleagues, and clients via iMessage, WhatsApp and Facebook Messenger. The enhancement is part of Delta's multi-billion dollar investment in the customer experience.
Free messaging will be available on all Gogo-enabled Delta flights, including all aircraft with two or more cabins. Customers will be able to access free messaging through Delta's Wi-Fi portal page, airborne.gogoinflight.com.
The free mobile messaging will be for text use only and does not support the transfer of photo or video files.
In addition to mobile messaging, Delta continues expanding High-Speed Wi-Fi, seat-back entertainment screens and free entertainment to give travelers more choice and flexibility in how to spend their time from takeoff to touchdown.