Due to technical issues with the original airline, we were rebooked on Kenya Airways. Boeing 787 was in in mint condition. Warmly welcomed by the purser and shown to our seats.
The business class is called Premium World and seats in a 2-2-2 configuration with fully reclining seats. Offered a welcome drink and introduced to staff who would look after us personally.
Warm towels followed by a review of the menu and wine list by the stewardess. Flight left on time and was smooth. Seat was comfortable and I managed a good hour nap laying flat.
Luncheon included an amuse bouche, followed by a salad and two options for main. I opted for the steak which was slightly over done but still yummy.
My fellow traveller tasted the wines and he loved the selection of South African wines. The service was personal, friendly and warm. Not too much or too fawning. The Kenyan coffee was a lovely surprise!
My one complaint is that the in flight entertainment isn't up to the level of Emirates but I have encountered few airlines that have matched that. Landing on time and we had priority lane through immigration.
Shorter flight was on an Embraer E190. First time flying this aircraft and what a little delight! Similar warm service with good humour. Definitely recommend.
Originally reviewed by Fahad Hendricks on airlinequality.com