Passenger Experience: British Airways’ First Wing Flies High

July 26, 2017

Since British Airways’ First Wing opened on April 5, the new exclusive check-in area for the airline’s First, Gold Executive Club and oneworld Emerald customers has welcomed nearly 200,000 travellers


The check-in area which is located at Heathrow Terminal 5, takes pasengers to the dedicated security channel leading directly into the Galleries First lounge and Concorde Room.


The smoothness and convenience of the innovation has resulted in great customer feedback, reducing the number of customers travelling through the normal security search areas, delivering a benefit for all fliers.


British Airways is continuing to invest in other improvements to First, including a refresh of its flagship Concorde Room at Heathrow Terminal 5 to be unveiled in October 2017.


The lounge, which is exclusively for First customers will receive an updated look and feel, as well as improvements to the terrace area.

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