British Airways is transforming its customers' airport experience by becoming the first UK airline to introduce automated biometric technology throughout the airport – with the launch of self-service boarding gates.
Following a successful trial last June, the first three boarding gates for UK domestic flights departing from Heathrow Terminal 5 are now open, and more than 4,000 customers have already benefited from the new technology.
The gates create a smoother journey for customers as they travel through the airport, with travellers scanning their own boarding pass when they arrive at the gate and then simply walking through to the aircraft.
A digital facial scan of the customer is recorded when they travel through security, and when they arrive at the gate, their face is matched with this representation when they present their boarding pass – allowing them to board the aircraft.
Safety and security is at the core of the biometric facial recognition technology, and British Airways' equipment is more advanced than alternative systems currently used by other airlines and airports.
According to British Airways, 3 more self-boarding gates will open at each domestic departure stand each week until mid-June, with a view to roll-out the scheme on international flights in the future.