92% Of Nigerians Dissatisfied With Airport Experience - Survey

March 10, 2016

Research conducted by local travel booking website Travelstart has revealed the grim state of affairs at Nigerian airports.


The research, which was conducted by way of a survey designed to gauge public sentiment around Nigeria’s airports, posed questions to more than 500 frequent business and leisure travellers.


Murtala Muhammed International Airport was a forerunner in negative sentiment with 77% of the survey respondents citing Lagos as the airport they travel through most regularly.


Survey respondents ranked a lack of facilities (59%), general conduct of officers of the force such as Immigration, Port Health, Customs (57%) and careless handling of luggage (44%) as the top pain points of travelling through our airports.


Shockingly, 70% of survey respondents say they have experienced problems with their luggage either being “searched or rummaged through” at a Nigerian airport; most of these incidents occurring at Lagos (LOS), Abuja (ABV), Port Harcourt (PHC) and Kano (KAN).


The survey determined that 92% of Nigerians feel the airport experience as a whole does not measure up to an acceptable standard.


Read the whhole report here.

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