What You Should Know About KQ's New Self-Rebooking Service

Kenya Airways has recently introduced a new self-rebooking service aimed at streamlining the process of re-booking passengers during flight disruptions. This service was previously done manually.

By implementing the service, Kenya Airways will significantly improve its ability to manage disruptions, ensuring that customers are quickly and efficiently re-booked on alternative flights with minimal inconvenience thus enhancing customer satisfaction and operational efficiency. Here are a few things you should know about the new service.

The new Kenya Airways Self-Rebooking Service allows you to rebook your flight in case your flight is rescheduled or canceled. It provides you with a variety of flight options to rebook based on your original flight with no penalty fee. 

Why You Should Use KQ Self-Rebooking Service

• No penalty: The Kenya Airways Self-Rebooking Service is free. It doesn't come at an extra cost.

• Saves time: When you use the Self-Rebooking Service, you save valuable time as there's no need to interface with any staff or to wait on the queue at call centres.

• Stress-free: Reduces the hassle of uncertainty and offers you the opportunity to confirm your itinerary as soon as possible.

• Convenient: Gives you control at your fingertips, from the comfort of your home, office, or on the go.

• Flexibility: The Self-Rebooking Service gives you multiple options to choose from based on your preference.

How to Rebook Your Flight

To rebook your flight, simply visit www.kenya-airways.com, select “Manage Booking”, and enter your Passenger Name Record (PNR) and last name. You will find the rebooking link at the top.

Once you log in, you will be redirected to a page that has all available flight options and timings. Flight timings available for rebooking are either less than 24 hours from your original flight or 7 days after.