Unruly Passenger: Ibom Air Tells Own Side of the Story

Ibom Air has confirmed an incident that occurred on board its Uyo–Lagos flight on Sunday, August 10, 2025. The incident involved a passenger named Ms. Comfort Emmanson, whose conduct posed a serious threat to the safety of the airline's crew, passengers, and aircraft.

In a statement released on Monday, 11 August, 2025, Ibom Air said that the passenger, Ms. Emmanson, was instructed in line with standard aviation safety procedures, to switch off her mobile phone shortly before take-off from Uyo. She bluntly refused to comply until the Pilot-in-Command made an announcement, after which a fellow passenger seated beside her took the phone and switched it off. This action prompted a verbal tirade from Ms. Emmanson. The situation was eventually calmed, and the flight departed as scheduled.

"Upon arrival in Lagos, Ms. Emmanson waited for all other passengers to disembark and then proceeded to confront the Purser who had earlier instructed her. She walked up to the unsuspecting Purser, stepped on her, forcibly tore off her wig, removed her glasses and threw it to the floor, and used her footwear to assault her."

According to the airline’s account, the passenger slapped the cabin crew several times and when the other cabin crew member tried to intervene, she slapped her too. She then attempted to forcibly remove a fire extinguisher to use as a weapon, an act that could have damaged and grounded the aircraft.

"By this time, the Pilot-in-Command had alerted airport security. Before security could arrive, the Purser as seen on the viral video on the internet, prevented the passenger from leaving the aircraft until security arrived. The arrival of Ibom Air Security personnel, did not deter the passenger as she attacked them as well, lashing out violently at the security personnel. She was then restrained and removed from the aircraft by force. Even after disembarking, she continued to assult Ibom Air security personnel, and even slapped the ground supervisor."

"The passenger was removed from the ramp and taken into custody by FAAN security and handed over to the Nigeria Police Force for further investigation."

The airline said it has since submitted a report on the incident to the Nigerian Civil Aviation Authority, and placed a travel restriction on Ms. Emmanson, who will no longer be permitted to fly on any of our aircraft.

While commending the bravery and professionalism of its crew in handling this situation under extremely challenging circumstances, as well as the swift support from airport security and the Nigeria Police, Ibom Air reiterates its zero-tolerance policy towards any form of unruly or violent conduct that threatens the safety of passengers, crew, or equipment.

According to the airline, such behavior will be met with the strongest possible response, including legal action and permanent restriction from its services.

"Safety remains our highest priority. We urge all passengers to comply with crew instructions at all times for the safety, security, and comfort of everyone on board."

This incident is coming barely one week after another unruly passenger caused a scene at the Nnamdi Azikiwe International Airport Abuja. The ground incident, which breached serious safety protocols, involved a popular Nigerian musician and ValueJet, another domestic airline in Nigeria.