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Chidozie Uzoezie

United Launches Virtual On-Demand Customer Service



United passengers will soon have access to virtual, on-demand customer service at the airline's hubs, giving people an easy, contact-free option to get real-time information and support.


Customers can access "Agent on Demand" on any mobile device to call, text or video chat live with an agent and get answers on everything from seat assignments to boarding times.


Agent on Demand is currently available at Chicago O'Hare and Houston's George Bush International Airports and is rolling out to United's hubs by end of year.


Here's how it works:


1. Customers can scan a QR code displayed on signage throughout United's hub airports, or access the platform through self-service kiosks at select gate areas at Chicago O'Hare and Denver International Airports.


2. From there, customers will be connected to an agent by phone, chat or video, based on their preference. Customers can ask any question they would typically direct to a gate agent, including questions on seat assignments, upgrades, standby list, flight status, rebooking and more.


3. Agent on Demand provides an extra level of convenience to customers, who can now easily connect with an agent while anywhere in the airport instead of waiting in a line at the gate.


4. Additionally, translation functionality is integrated in the chat function allowing customers to communicate with agents in more than 100 languages.


5. Customers can type in their preferred language and the messages will be automatically transcribed in English for the agents and in the selected language for the customer.


United was the first airline to debut this technology, which allows a variety of United agents to respond to inquiries, giving gate agents more time to provide caring service to customers and complete other critical pre-departure tasks.


Agent on Demand is the latest of many new technologies the airline has introduced to create a safer and more seamless experience for customers.

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Comments (33)

אורח
21 בספט׳ 2022

We just booked our QATAR 🇶🇦 HÔTEL yesterday for 2 différent short stars of 2 nights and 3 nights for the Final… https://www.14sb.com/fifa-world-cup-hotels.html . Not exactly cheap but ok price for 4.5 Stars luxury and in Doha Center City! Thanks and Good Luck everyone! Vamos MEXICO!

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אורח
30 בספט׳ 2022

Wow! Stunning! Hilton seems to be taking Africa by storm. Just a couple of years back, they opened the first ever in Eswatini.

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kasarokcaesar
24 באוק׳ 2022

Wonderful event and topics discussed, hopefully we see the manifestations in our African airline businesses in the nearest future. Kudos to you all.

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אורח
10 בנוב׳ 2022

Hi, I'm Lucy. Please how do I embark on my travel/ tour business. I am newbie and help..

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אורח
18 בנוב׳ 2022

Prices in the Sol Torremolinos Don Pablo are the same than two weeks ago.

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אורח
04 בדצמ׳ 2022

Good location astounding but the staffs are rude and they make me wait so long for the service. They charge me more than what is on the website and did not refund me the manager is not helping with the issue


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אורח
15 בדצמ׳ 2022

WoW. Amazing Review. 👍

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אורח
07 בינו׳ 2023

I spent the holidays here, I don't know why but during the holidays their reception smells like a piss Id rather not spend my special occasions here

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אורח
07 באוג׳ 2023
בתשובה לפוסט של

Where is here.

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אורח
27 בינו׳ 2023

Thank you for sharing such a detailed review about ethiopian airlines in your post. I am an avid traveller and keep reading flight reviews to assess the options available. Your review particularly drew my attention because you have shared so many pictures to capture every aspect of the flight experience. It is a very nice effort.


More Info : https://www.cleartrip.ae/flight-booking/ethiopian-air-airlines.html

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אורח
27 בפבר׳ 2023

I am really tempted to book the next ethiopian airlines ticket and relive your journey. The pictures shared with the post also reflect that you truly enjoyed the travel. Great post! I also like the fact that you have covered nuances about the food and entertainment service through the pictures. It helps people know what to expect on their travel by this airline.


More Info : https://www.cleartrip.ae/flight-booking/ethiopian-air-airlines.html


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