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  • Chidozie Uzoezie

United Elevates Customers Experience with New Online Map



United Airlines has enhanced its customer experience with the introduction of a new interactive map tool on united.com and the United mobile app.


Called Destination Travel Guide, the new interactive map allows customers to filter and view destinations' COVID-19 related travel restrictions.


The map provides an interactive, color coded map to highlight if a destination is closed, partially open or fully open for travel, and will also note if any tests or self-quarantining is required for travel.


Customers can easily filter destinations to view local regulations, such as social distancing and mask enforcement, as well as to see if hotels, restaurants and other leisure outlets are open to the public.


The Destination Travel Guide currently highlights travel restrictions and leisure offerings in the U.S. by state, and will expand to include all international destinations the airline serves in the coming weeks.


Customers viewing the color-coded map can click on each state to view local regulations and travel guidances. There is also the option to filter the map by state to view specific information on each destination, including:


  1. Medical certificate needed (such as negative COVID test)

  2. Non-essential shops open

  3. Tourism accommodation open

  4. Restaurants open

  5. Bars and cafes open

  6. Museum and heritage sites open

  7. Mask in public required

  8. Physical distancing required


The new map feature follows several recent innovations from United that were designed to enhance the travel experience.


As part of its United CleanPlus program, the airline recently introduced touchless check-in, text alerts for passengers on standby and upgrade lists to reduce person-to-person interaction,


United also launched a new chat function to give customers a contactless option to receive immediate access to information about cleaning and safety procedures.

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