The only thing constant is change and at United Airlines, some of the fees associated with changes related to flying are gone for good.
The carrier will permanently remove change fees on all standard Economy and Premium cabin tickets for travel within the U.S., effective immediately.
Starting 1 January, 2021, United customers can fly standby for free on a flight departing the day of their travel regardless of the type of ticket or class of service, a first among U.S. carriers.
MileagePlus Premier members can confirm a seat on a different flight on the same day with the same departure and arrival cities as their original ticket if a seat in the same ticket fare class is available.
United is also extending its waiver for new tickets issued through December 31, 2020, to permit unlimited changes with no fee. This policy applies to all ticket types issued after 3 March, 2020 and is valid for both domestic and international travel.
The new change fee policy applies to all standard Economy and Premium cabin tickets for travel within the U.S. 50 states, Puerto Rico and the U.S. Virgin Islands and customers will not be limited in the number of times they adjust their flights.
From January 1, 2021, United is giving customers more flexibility to change their flights on the day of their travel so they can head home if a meeting ends earlier or enjoy a few more hours on vacation.
Customers who want to switch flights will be able to add themselves to the standby list through United’s mobile app, on united.com or at the airport no later than 30 minutes prior to departure for domestic flights and one hour before departure on international flights.
In addition to these more flexible options, United Airlines also rolled out United CleanPlus: its commitment to putting health and safety at the forefront of the entire customer experience.