Smarter Journeys Start Here: Delta Concierge Now in Beta Rollout

Delta is introducing a new kind of travel companion—one that fits in your pocket and knows you better with every trip. Meet Delta Concierge, an AI-powered assistant built into the Delta app exclusively for SkyMiles® Members, designed to deliver real-time, personalized support using Delta’s internal data and smarter logic.

First introduced from the CES 2025 stage, Delta Concierge is now entering its next chapter: As of Oct. 29, a select group of Delta SkyMiles Members and app users will have early access to a beta version of the tool and will be able to provide meaningful feedback in its development. It’s part of Delta’s ongoing investment in the SkyMiles Member experience, delivering more value and convenience with every trip. 

This marks the start of a phased rollout that will expand over time, shaped by real customer feedback and usage.  

What Delta Concierge Beta can do for you  

Delta Concierge is accessible to beta users through a widget icon in the upper right-hand corner of the app home screen. Once signed in to your SkyMiles account, Delta Concierge will authenticate your identity to access your secure travel details. Click the icon to unlock personalized support for your journey, including:  

• Real-time answers to travel questions such as flight time, seat and gate* (*available 24 hours prior to departure), and questions about SkyMiles status, benefits and more.    

• Personalized FAQs based on your travel history and preferences  

• eCredit and bag lookup, including bag tracking and claim status  

Plus: the voice activation feature helps you find the answers you’re looking for, hands-free.  

The experience is designed to take the guesswork out of traveling with Delta, serving you the answers you need, when you need them—one more way Members can unlock a connected, personalized travel journey.

And if Delta Concierge Beta can’t get you what you’re looking for, it’s not the end of the road – it’s the beginning of a handoff: Delta Concierge knows when to phone a friend, connecting customers who need more support with Delta's best-in-class Reservations & Customer Care team.

Built for you, powered by Delta  

The new in-app tool is designed to work hand-in-hand with Delta’s people. By handling routine travel tasks and surfacing timely information, Delta Concierge frees up space for more meaningful, personalized service – making every journey smoother, more connected and unmistakably Delta.  

This digital innovation builds on Delta’s legacy of customer-first technology. Throughout its 100-year history, Delta has continually found new ways to elevate the travel experience—whether through leading the industry by rolling out fast, free Delta Sync Wi-Fi presented by T-Mobile across most of our fleet for SkyMiles Members, transforming seatback screens to feel more like smart TVs with Delta Sync, or partnering with TSA to become the first airline to introduce TSA PreCheck Touchless ID at airports.

With every innovation, the journey becomes a little more connected, and a little more enjoyable – making space for more meaningful moments between our people and our customers.  

What’s next 

Delta Concierge will roll out gradually to ensure a smooth experience. Both access and functionality will expand in phases over the next several months, beginning with a small group of users and growing as teams monitor usage, gather user feedback and continue to refine the tool.

Delta Concierge will continuously learn from real interactions, becoming smarter and more relevant with every trip, with a phased rollout for more features through 2026.