Skip the Line: United Debuts New 'Bag Drop Shortcut' Service
United has enhanced the passenger experience of customers with the introduction, today, of bag drop shortcut, a new, simple way for customers to skip the line, check their bag in a minute or less, and get to their flight.
According to recent customer surveys, the bag check process can be one of the more stressful and time-consuming parts of the travel experience and United is the first airline to streamline the process in this way.
This free service is available now at all of United's U.S. hubs in Chicago, New York/Newark, Washington D.C., Houston, Denver, Los Angeles and San Francisco and the airline plans to expand bag drop shortcut to dozens more new airports this year.
United continues to reward its app users with exclusive experiences, such as bag drop short cut. Originally tested in New York/Newark in August 2021, bag drop shortcut was instantly popular with customers. In less than six months, bag drop shortcut moved from a proof-of-concept to a fully functional service in all seven of United's hubs.
By creating a dedicated area for those who only need to drop their bags, United is able to reduce wait times for all customers, which has significantly increased the airline's customer satisfaction scores.
Bag drop shortcut is the latest way the United app is making travel easier, just as millions of customers across the U.S. are gearing up for Spring Break travel.
United also helps customers bypass lines with its exclusive Agent on Demand service, where travellers can easily connect with a live customer service agent directly from their mobile devices.
United's mobile app and website also provides customers with a step-by-step guide on what tests or documents are needed to travel anywhere in the world, and helps customers find testing locations, schedule appointments, upload tests and vaccine cards if necessary, all within the app.