PaxEx: United Redesigns Mobile App For More Accessibility
United Airlines has launched a redesigned version of its mobile app, with new enhancements intended to make travel easier for people with visual disabilities.
The airline has increased color contrast, added more space between graphics, and reordered how information is displayed and announced to better integrate with the screen reader technologies like VoiceOver and TalkBack.
Screen readers are now better able to convert text to audio in the proper, logical sequence, allowing customers to better understand and navigate the app.
The improved accessibility of the app is just one of the ways United is continuing its commitment to accessibility and inclusion of customers with disabilities.
Beyond the accessibility changes, the United digital team enhanced the current offering while keeping the features that helped the app win a Webby People's Voice award in 2019.