PaxEx: Etihad Airways Enhances 'Verified to Fly' Service

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Etihad Airways has upgraded its innovative Verified to Fly service to offer a more streamlined and personalized service through its website, etihad.com.

This upgrade makes the process quicker and easier for Etihad’s guests to ensure they have all the required COVID-related documents before leaving for the airport.

Seven days ahead of travel, all guests will receive a personalized email informing them of the documents required for their destination. These travel documents can now be uploaded directly to the ‘Manage my Booking’ page of etihad.com, up to 72 hours before departure.

The new website functionality replaces the email upload system which was launched by the airline in May 2021. The new upload process guides travellers through the process of uploading and shows the specific documents needed to get verified for their chosen destination.

Once uploaded, the documents will be checked and guests will receive an email confirming they have met all requirements for their flight. Additionally, travellers can check the status of their submission at any time by logging onto Manage my Booking at etihad.com.