PaxEx: Emirates Introduces Touchless Self Check-in Kiosks

Emirates’ self-check-in and bag drop kiosks at Dubai International Airport, which made its debut in September last year, have now gone touchless further enhancing the smart contactless journey for passengers travelling from Dubai.

The 32 self-service bag drop machines and 16 check-in kiosks can be controlled completely by personal mobile devices without touching the screens; providing a safe and convenient airport experience.

The kiosks allow customers to check-in, receive their boarding pass, choose seats on board, and drop off their bags. New services have also been added to allow passengers to make payments for ancillary purchases, such as additional baggage allowance, directly at the kiosks.

The self check-in kiosks, placed at the Economy check-in area in Terminal 3, complement the desks manned by Emirates check-in agents to reduce waiting time for customers during peak periods and improve the experience in Dubai.

The service is now available to customers travelling to all destinations except to the US, Canada, China, India, and Hong Kong due to additional requirements from these destinations. More kiosks are planned for the First and Business Class check-in area.

The smart contactless experience continues onboard with digital menus available on the Emirates app allowing customers to browse the menus on their personal devices both online and offline; as well as on Emirates’ Wi-Fi portal without needing to purchase a Wi-Fi package.

Emirates has been using smart technology to ensure its customers travel safely and continues to invest in product and service to provide an unmatched travel experience on ground and onboard.