PaxEx: Delta Air Line’s Mobile App Gets Major Upgrade

Delta’s award-winning Fly Delta App is getting a major upgrade just in time for summer travel. Introducing Fly Delta 6.0, the most comprehensive update to the app since 2019—packed with improvements that help customers save time, explore new destinations and manage their travel even when the unexpected happens. 

Available from 7 May, the latest update to the app includes a slate of new and updated features, functionality and experiences that reimagine how customers can engage with Delta. This includes an all-new Help Center view, always-available access to boarding information and connectivity to our Virtual Assistant. And quickly following in early summer, customers will also soon be able to utilize their Delta SkyMiles credentials from their Fly Delta App to seamlessly connect to Delta Sync Wi-Fi onboard. 

From home to destination, on average 85% of Delta SkyMiles Members rely on the industry-leading Fly Delta app when traveling. With more than one billion unique app engagements in 2023, the updates coming to Fly Delta have an opportunity to create more meaningful, connected and elevated moments as customers embark on summer travel plans.  

PLAN YOUR NEXT TRIP WITH EXPLORE 

Use the all-new Explore page in the app to gain inspiration, plan and book your next trip on Delta with ease. The highly personalized experience is connected with Delta’s integrated digital ecosystem, remembering your recent experiences and highlighting places to explore next.   

EVERYTHING WHERE IT SHOULD BE WITH REFRESHED, EASY-TO-USE NAVIGATION 

Browse the app with ease through a streamlined navigation ribbon that better reflects how customers engage with the app today. The new My Trips tab brings relevant, upcoming trip information into a standalone view, mirroring how customers navigate the delta.com homepage.  

COMING SOON: LOG IN TO DELTA SYNC WI-FI DIRECTLY FROM FLY DELTA 

Customers connecting to Delta Sync Wi-Fi using a personal device with Fly Delta installed can log in after connecting to the “DeltaWifi.com” wireless network onboard. Simply tap to log in using your Fly Delta app credentials and seamlessly access fast, free Wi-Fi connectivity on available routes. This feature will rollout beginning early this summer. 

Delta Sync Wi-Fi continues to roll out in 2024 with the vast majority of Delta customers expected to have access to fast, free connectivity by the end of the year.  

ALWAYS-AVAILABLE BOARDING PASS STICKS WITH YOU  

Customers navigating their day of travel can now use new boarding pass functionality that keeps boarding information readily available and just a tap away, even as customers move around to other screens in the app. Check an upcoming flight, plan a bucket-list trip, access in-app wayfinding and more without losing touch with your boarding pass. 

MANAGE THE UNEXPECTED WITH NEW HELP CENTER VIEW 

The updated app brings simplicity to the unexpected with an all-new Help Center view. During moments where travel on Delta flights is disrupted, customers will be prompted with a simplified view of the actions required to continue their journey.  

Through the Help Center, customers can select and manage Delta flight options, track baggage and more in one dynamic page. In one tap, connect with Virtual Assistant directly from the app for follow up questions or needs. Even better, the view now reflects more of the information Delta Reservations specialists see when assisting customers who contact Delta by phone or messaging. 

AND MORE IS ON THE WAY THIS YEAR 

Delta teams are constantly listening to customer and employee feedback and finding ways to continue engaging through the app experience. Watch this space—more updates are on the way in summer 2024.