NCAA Inaugurates Service Innovation Division for Regulatory Excellence

The Nigeria Civil Aviation Authority (NCAA), at its Corporate Headquarters in Abuja, on Thursday, June 25, 2026, inaugurated its Service Innovation Division as part of efforts to institutionalise innovation, improve public service delivery and strengthen regulatory efficiency across Nigeria's aviation sector.

Speaking at the inauguration ceremony, the Director-General of Civil Aviation (DGCA), Capt. Chris Najomo, described the initiative as a reflection of Federal Government's commitment to building a more efficient, responsive and citizen-centred public service.

He noted that, as the nation's aviation regulator responsible for safety, security and economic oversight, the NCAA recognises that innovation is no longer optional but essential to meeting the demands of a rapidly evolving aviation industry.

In that regard, the Service Innovation Division will provide a dedicated platform for identifying innovative solutions, improving operational efficiency, simplifying internal processes and fostering a culture of continuous improvement within the Authority.

While congratulating members of the pioneer committee, he commended the Office of the Head of the Civil Service of the Federation for providing the leadership necessary to reposition the public service for greater effectiveness.

The DGCA assured the committee of NCAA management's full support, pledging to provide the enabling environment required for the successful implementation of its mandate as the Authority continues its drive towards becoming a more agile, innovative and performance-driven organisation.

The Director, Reform Coordination and Service Improvement, Mrs. Francisca Adediji, represented by Mr. Femi Ogedengbe, commended the NCAA for responding promptly to the Federal Government's directive requiring Ministries, Departments and Agencies (MDAs) to establish Service Innovation Units and Committees.

In her closing remarks, General Manager, SERVICOM at NCAA, Mrs. Faderera Bassey, expressed appreciation to the DGCA and the Authority's management for their unwavering support towards improving service delivery and strengthening innovation across the NCAA.