Milestone: Etihad Airways Carries 20 Million Passengers in One Year

Etihad Airways continues to soar with a record-breaking year, reaching new milestones for the first time in the airline’s history.

The last 12 months have seen Etihad flying high, breaking records and achieving new milestones at an astonishing rate. The airline has flown more than 20 million passengers in a 12-month period, for the first time in its history.

To celebrate flying 20 million passengers across the world, Etihad surprised one lucky couple travelling from New Delhi to Toronto with a series of surprises. Mr and Mrs Chopra were surprised with upgrades throughout their trip which began with a lie-flat Business class experience on Etihad’s A350 from New Delhi to Abu Dhabi. “We have never travelled in Business or First before […] It’s a lifetime experience – a once in a lifetime achievement [for us]!” exclaimed Mr Chopra.

When they touched down at Zayed International, the couple were delighted with an upgrade to Etihad Guest’s Gold tier status at the First Lounge by Mark Potter, Managing Director of Etihad Guest. Saving the best for last, Mr and Mrs Chopra were gifted upgrades to The Residence, Etihad’s unique three-room suite in the sky, on their A380 flight from Abu Dhabi to Toronto.

“Oh wow – thank you very much! This is an excellent surprise, unforgettable! Thank you, Etihad – we feel like celebrities right now, thank you!” The couple shared as they were welcomed in to The Residence by crew.

Achieving another milestone, Etihad has introduced three more aircraft into its expanding fleet, bringing the operational fleet size to more than 100 aircraft. The airline welcomed back its seventh Airbus A380 to service and received a brand-new Boeing 787-9 delivered from Charleston, US, with an all-Emirati flight crew.

Etihad also received the first of three brand-new Airbus A350-1000s delivered on 19 July, 2024.

Boasting one of the youngest aircraft fleets in the industry, Etihad continues to make strategic investments to meet the overwhelming demand from guests.

The airline is expecting to receive 18 additional new aircraft in 2025, including the delivery of its new A321LR fleet which will enter into service from 1 August. Refining luxury, the new A321LR fleet will offer First Suites, fully lie-flat Business seats, 4K screens and high-speed super Wi-Fi in all cabins, allowing guests to stay connected via messages, calls and stream while in the air.

Earlier this year, Etihad announced the order of 28 wide-body aircraft from Boeing to support its plans for growth and connectivity, operational efficiency and guest experience.

Following Etihad's recent announcement of 7 additional destinations, it will have added 27 new routes this year, a remarkable milestone that reflects its ambition and commitment to increase the number of visitors to Abu Dhabi.

Flying to almost 90 destinations worldwide by the end of 2025, leveraging its strategic geographical advantage connecting Europe and Asia, this expansion is part of Etihad’s ongoing strategy to support the economic growth of Abu Dhabi.

These achievements are a huge step toward the goals the Etihad set out in its ambitious growth strategy which would see the network grow to more than 125 destinations, fleet to more than 170 aircraft, and passenger numbers to 38 million per year, by 2030.

With rapid growth in every direction, the airline is set to exceed the expectations of its seven-year growth plan, a reflection of demand and extraordinary customer satisfaction. Etihad’s success is a reflection of Abu Dhabi’s strong aviation sector which continues to demonstrate robust growth and strategic momentum, underscoring its position as a leading global gateway for passengers and cargo.