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  • Chidozie Uzoezie

Kenya Airways Upgrades Booking Platform to Enhance Customer Experience


Kenya Airways has upgraded its travel booking platform in a move aimed at providing a more advanced and comprehensive experience for its corporate travel buyers and travel agencies.


The airline has partnered with ARC, a leading air travel intelligence and omnichannel distribution company, to enhance its New Distribution Capability (NDC). NDC allows airlines to seamlessly generate and share offers with customers across various channels, using a standardized data exchange format centered on Offer and Order management processes.


Kenya Airways customers will now be able to get real-time updates, personalized itineraries and improved ancillary services.  It will enable Kenya Airways to offer richer content and detailed information through its booking platforms while providing a consistent settlement experience through ARC’s trusted platform. 


 “As our distribution strategy evolves, we recognize the imperative of an NDC solution that aligns with the dynamic needs of our customers. This collaboration with ARC is a pivotal step forward in our journey toward customer centricity,” said Julius Thairu, chief commercial and customer officer at Kenya Airways.

 

He added: “Kenya Airways remains steadfast in its commitment to elevating the customer journey, and this collaboration marks a significant leap forward in achieving that goal. We are excited about the possibilities Direct Connect unlocks in the U.S. market, and we look forward to setting new standards in the aviation industry.”

 

"We are delighted to onboard Kenya Airways with ARC Direct Connect, which will empower them to redefine how they engage with travel agencies and travel managers,” said Paige Blunt, senior manager of Direct Connect and ONE Order at ARC. “This collaboration will distinguish Kenya Airways' products and establish a consistent shopping experience across channels, offering access to content that was previously exclusive to the airline's direct channel.”

  

Introduced in 2018, ARC Direct gives airlines the flexibility to implement distribution strategies that best suit their needs and manage travel agency partnerships. Visit the ARC Direct Connect webpage for more information.

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Comments (25)

Guest
Sep 21, 2022

We just booked our QATAR 🇶🇦 HÔTEL yesterday for 2 différent short stars of 2 nights and 3 nights for the Final… https://www.14sb.com/fifa-world-cup-hotels.html . Not exactly cheap but ok price for 4.5 Stars luxury and in Doha Center City! Thanks and Good Luck everyone! Vamos MEXICO!

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Guest
Sep 30, 2022

Wow! Stunning! Hilton seems to be taking Africa by storm. Just a couple of years back, they opened the first ever in Eswatini.

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kasarokcaesar
Oct 24, 2022

Wonderful event and topics discussed, hopefully we see the manifestations in our African airline businesses in the nearest future. Kudos to you all.

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Guest
Nov 10, 2022

Hi, I'm Lucy. Please how do I embark on my travel/ tour business. I am newbie and help..

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Guest
Nov 18, 2022

Prices in the Sol Torremolinos Don Pablo are the same than two weeks ago.

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Guest
Dec 04, 2022

Good location astounding but the staffs are rude and they make me wait so long for the service. They charge me more than what is on the website and did not refund me the manager is not helping with the issue


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Guest
Dec 15, 2022

WoW. Amazing Review. 👍

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Guest
Jan 07, 2023

I spent the holidays here, I don't know why but during the holidays their reception smells like a piss Id rather not spend my special occasions here

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Guest
Aug 07, 2023
Replying to

Where is here.

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Guest
Jan 27, 2023

Thank you for sharing such a detailed review about ethiopian airlines in your post. I am an avid traveller and keep reading flight reviews to assess the options available. Your review particularly drew my attention because you have shared so many pictures to capture every aspect of the flight experience. It is a very nice effort.


More Info : https://www.cleartrip.ae/flight-booking/ethiopian-air-airlines.html

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Guest
Feb 27, 2023

I am really tempted to book the next ethiopian airlines ticket and relive your journey. The pictures shared with the post also reflect that you truly enjoyed the travel. Great post! I also like the fact that you have covered nuances about the food and entertainment service through the pictures. It helps people know what to expect on their travel by this airline.


More Info : https://www.cleartrip.ae/flight-booking/ethiopian-air-airlines.html


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