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Kenya Airways Facilitates Contactless Experiences at JKIA Nairobi


Kenya Airways has implemented contactless transactions at Jomo Kenyatta International Airport (JKIA) to enhance customer and staff health and safety priorities in the wake of the COVID-19 pandemic. The service will be effective from 1st September 2021.


The Contactless transactions align with the airline’s strategy to develop sustainable business operations through investing in innovative processes and technologies for customer safety and security throughout the customer journey.


Customers will be encouraged to use mobile money, credit or debit cards to make any transactions at the Jomo Kenyatta International Airport, including purchasing tickets and paying for checkedin baggage.


Due to the COVID-19 pandemic, more and more industries, organisations, and governments are encouraging the use of alternative options to pay for goods and services as one way to reduce social contact and spread of the coronavirus potentially.

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